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Depending on whether your location tips out employees at the end of each shift or you pay out non-cash tips and/or gratuity via payroll, you may need to update the following settings under Employees > Shift review > Advanced shift review setup so that your Shift Review workflow matches your actual tip out workflow. Because you have the option to set the tipping behavior for gratuity and non-cash tips separately, ensure that you have made the appropriate selections for both.
Non-cash tips are tips left with a credit card, or gift card, and tips left by using other payment options configured in Toast Web.
Gratuities can be listed in two ways:
- Cash Gratuities: Gratuities left in cash
- Non-cash Gratuities: These are gratuities from service charges paid with credit cards, gift cards, and other payment types.
Both non-cash tips and gratuities are included in the shift review report under the Tips & Fees Earned section.
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Pay Out Gratuity & Non-Cash Tips at the End of the Night
If you plan to pay out mandatory gratuity and non-cash tips at the end of the night, please follow these steps:
- In Toast Web, navigate to Employees > Shift review > Shift review setup > Select the Customize shift review button.
- Select the Payout button.
- Under the non-cash tip/gratuities section or whichever applies, select the Pay from the cash drawer option
- Proceed through the steps to Payout options.
- Select Publish all changes.
When employees complete their shift review, they will be able to select
Tip Out at the end of their shift from their shift review.
Back to top Pay Out Gratuity & Non-Cash Tips Through Payroll
If you plan to pay out mandatory gratuity and non-cash tips through payroll, please follow these steps:
- In Toast Web, navigate to Employees > Shift review > Shift review setup > Select the Customize shift review button.
- Select the Payout button.
- Under the non-cash tip/gratuities section or whichever applies, select the Pay out through payroll option.
- Proceed through the steps to Payout options.
- Select Publish all changes.
When employees complete their shift review, they will not be prompted to remit non-cash tips during the tips portion of their shift review, allowing tips to later be paid out through payroll.
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