In this Article:

• Close Out Day
• Auto-Resolve Issues
• Capture Payments
• Auto-Capture
• Z Report
  • Z Report Differences Between the U.S. & Canada and Ireland & the U.K.
• Customize and Preview POS Reports
• Close Out Day Not Loading
• End-of-Day Cash Deposits

 

Close Out Day 

The Close Out Day page is an optional feature that provides you with an audit report on the current status of all checks and employee activity. This is not required to be manually carried out each night to turn the day over in the system.

Toast is designed to carry out these functions automatically for each restaurant on a nightly basis, so manual intervention is not required. It can be used as a review tool. By default at 4 a.m. ET each day, Toast will:

• Close out any unclosed checks that were in Paid Status at the time of close.
  • Clock out any employees who are still clocked in at 4 a.m. ET.
    • Note: This can be disabled by request.
• Auto-capture all uncaptured credit card payments from the previous business day. In most cases, this will be all payments from the day.

Toast will NOT close Unpaid Orders. These will remain open until they are resolved either being paid or being voided.

To view Close Out Day, start by selecting Close Out Day located under Manager Activities from the Toast POS main menu.
 

In the example below, we have 4 open checks that will need to be resolved before we can close out the day. Unpaid checks require manual intervention and will also prevent the waitstaff responsible for the unpaid checks from ending their shift.  

 
You can select Close checks to manage any unpaid checks. Open checks must be resolved before you can select End day -- in fact, the End day button won't be available until your open checks have been resolved. You cannot auto-resolve open checks. 

Paid checks, orders waiting to be picked up, and employees clocked in will also be summarized on this screen. 

• For any paid checks, you'll have the option to Close all (no tips) or Adjust tips.
• For any orders awaiting pickup, you'll have the option to Mark all picked up or View orders.
• For any employees clocked in, you'll have the option to Clock out all or View employees.
• If you have any outstanding items for these three categories, you'll also see the option to Auto-resolve at the bottom of the screen which will auto-resolve all outstanding. Read on to the next section of this article for more information about this feature.

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Auto-Resolve Issues

You can auto-resolve certain issues if you need to close out quickly or want to resolve a large number of issues with the same solution. 

Select the Auto-resolve button to:
 

• Close all fully paid orders and checks.
  • Note: If the checks don't have a tip, the system will close the checks without any tip applied. You can select Adjust tips to access the unclosed checks to manually add tips and close each check.
• Clock out all currently clocked-in employees. This will clock out everyone immediately and end their shifts.

The auto-resolve issues feature is accessed in the Close Out Day menu. To use this feature, simply select the Auto-resolve button once you're ready to close fully paid orders and end the shifts of remaining clocked-in employees. 
 

Please note that Auto-resolve cannot be used for unpaid checks. It will only resolve paid checks (by moving them to closed), orders awaiting pickup, and clocked-in employees. If you want to auto-resolve only one of those items, you can do so by selecting the button next to that specific item. 
 

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Capture Payments

Most Toast customers are scheduled to auto-capture payments overnight after the restaurant is closed, so manually capturing is not necessary. This is a default behavior for all accounts unless it has been turned off by request at some point in time. If you're unsure, you can contact Customer Care to confirm your setting.
 

Toast recommends you capture payments at least once daily to ensure authorized credit card payments are allowed to fully process. We strongly recommend that you allow our system to do it automatically to eliminate human error that can cause delays in funding your account. If you do find that you need to do a manual batch, see this Toast Central article: Manually Capture Payments/Batch Credit Cards.

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Auto-Capture
 

Toast will auto-capture any leftover unclosed checks overnight at 4:00 a.m. ET. This may be useful if you forget to capture any leftover checks for the day or simply want Toast to handle the process automatically.

Unclosed but paid checks will be set to closed and then auto-captured. Because Toast will resolve unclosed checks without applying any tip, you may want to manually update or modify tips for payments as needed.

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Z Report

The Z Report is a Sales Summary that can be printed by an in-store receipt printer when using the Close Out Day function. It can be printed at any moment of the day during business without affecting the business day.
 

Printing this report does not turn the day over into the next day. The data updates in real-time as sales occur. The printout will print from whichever receipt printer the device you're using is configured with.

You can configure the information that will display on the Z Report by navigating to Front of house > Order screen setup > UI options in Toast Web and scrolling down to the Z Report Configurations section.
 

The Z Report will include the previous 7 days by default. In order to change the date, navigate to the Overflow menu in the upper right-hand corner of your report.
 

 

Select the desired day from the pop-up menu, select Okay, and then the report will display the date selected. 
 

The date will always be listed in the top left corner of the screen in order to verify the correct Z Report.
 

For customers in Ireland and the U.K., there are some slight differences in the Z report. See below for more.

Customers in Ireland and the U.K. should expect all figures in the Z report to be tax-inclusive, whereas the Z report in the US and Canada is based on net sales, excluding taxes. 

U.S. / Canada:

• Gross Sales = Taxes excluded
• Net sales = Total sales less taxes/discounts/refunds

U.K. and Ireland:

• Gross sales = Net sales + tax, excluding discounts/refunds
• Net sales = Gross sales less taxes/discounts/refunds

 

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Customize and Preview POS Reports

In Toast Web, you can configure what information appears on your POS report. 
 

1. Navigate to Employees > POS report configurations.
2. Select your desired report:
   1. Shift review report
   2. Manager end of day report (Z report)
3. Use the Show? checkboxes to select which sections you'd like to include on your report. Click and drag the six-dot icon on each row to rearrange the sections. A preview of the report will appear on the right side of the page.
4. If you make any changes, select Publish all changes at the bottom of the page. Otherwise, select Done to exit.

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Close Out Day Not Loading

If the Close Out Day isn't loading or stays loading indefinitely, try the following troubleshooting steps:

• Return to the device menu and try accessing the Close Out Day again.
• Select the re-load icon on the top right of the page.
• Log out and log back into Toast and access the Close Out Day page.
• Try accessing the Close Out Day page from another device.
• Ensure your device has an active internet connection. Check out the article Verify Your Internet Connection.

For a comprehensive Shift Review Checklist for employees and managers, check out this Toast Central article: Shift Review Checklist for Employees and Managers.

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End-of-Day Cash Deposits