Customize Receipts: Advanced Configuration

In this Article:

• Add a Large Order Number on Receipts
• Show Guest Count
• Print Guest Details for Takeout & Delivery
• Show Free Items/Modifiers on Dine-in Receipts  
• Hide All Modifiers
• Show Free Special Requests on Dine-in Receipts
• Show Discount Totals
• Enable Itemized Receipts
• Configure Receipt Tip Lines
• Display a Room Charge Prompt
• Add a Promotional Area for Printed and Digital Receipts
• Add a Survey Code to Printed and Digital Receipts
• Charity Tip Line Configuration
• Closed Check Receipt
• Credit Card Receipt Printing on POS Orders
• Show House Account Name
• Show Item Quantities
• Enable Guest Receipt Barcodes

You can access your receipt configuration in Toast Web by navigating to Payments > Checks & receipt setup > Guest receipt setup. On this page, use the instructions throughout this article to further customize your receipt setup. 
 

Add a Large Order Number to Receipts

You can configure your printed receipts to show the order number in large font (about 32 point font) in the header. This will appear above your restaurant logo (if enabled) at the top of the receipt. 

To enable this, scroll down to the Advanced header and toggle the Show Large Order Number in Receipt Header to the Show Order Number option. Save and publish your changes.

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Show Guest Count

If enabled, receipts for dine-in orders will display the guest count based on the number of guests entered at the beginning of the order. To use this feature, set the Show Guest Count setting to Show guest count. Save and publish your changes.

Note: If you split the check, each check will reflect the total number of guests from the original check.

Print Guest Details for Takeout & Delivery

You may want to include guest information (name, phone number, etc.) on takeout and delivery receipts in order to identify the correct individual to receive the order. In some cases, takeout and delivery orders may be placed in an area where others can view guest information included on tickets, or your staff may not need all of the guest information printed on the ticket to complete the order. In either case, you can choose how much guest information should be made visible on the receipt.

For both the Print Guest Details - Takeout and Print Guest Details - Delivery settings, choose your desired configuration from the following options:

• Include full guest details (name, phone number, address, email)
• Include guest's first name and last initial only
• Don't include guest details

Save and publish any changes.

Show Free Items/Modifiers on Dine-In Receipts

To avoid guest confusion, you can set up your receipts to show zero-dollar ($0) items and modifiers like water. There are two settings separate settings for this: Free Items and Free Modifiers. Select Show or Don't show as desired, and then save and publish your changes.
 

Note: The Item Modifiers setting must be set to Always Display Item Modifiers in order to see the Free Modifiers setting.
 

Hide All Modifiers

You can configure your receipts to hide all modifiers and only show the “parent” items on receipts. 

This is controlled by the Item Modifiers setting. Note that this setting houses all other modifier config options for receipts. The other modifier configuration options will show if this setting is enabled and remain hidden if disabled. 

• Don’t display item modifiers - Only parent items will show on the receipt. Paid modifier prices will always roll up into the price of the parent item.​​​​
• Always display item modifiers - Additional configuration options will appear, allowing you the same granular control over how modifier prices and free modifiers will appear on receipts.

Note: This feature doesn’t affect any existing behavior. 

You can also control how your modifiers appear on the screen. If you'd like to learn more about modifier consolidation, see Configure Modifier Display Options.

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Show Discount Totals

You can have all discounted items on a receipt total up to display the total discounted amount. Set the Display Discounts Above Subtotal setting to Yes.

To enable this feature, a new receipt code is required. Please reach out to Toast Customer Care if you do not see this setting.

Your receipts will include a section that states the pre-discount total (helpful for tipping purposes) and the total discount amount. 
 

 

Enable Itemized Receipts

Itemized receipts can help avoid guest confusion or make things easier for the business. To enable itemized receipts, follow these steps:

1. In Toast Web, navigate to Payments > Checks & receipt setup > Guest receipt setup.
2. For the Itemize Quick Order Receipts and Itemize Table Service Receipts settings, select Always itemize.
3. Save and publish your changes.

If you're interested in setting up mobile payments, check out Set Up Mobile Payments and Digital Menus. This is a fast and easy way for guests to view their bills, tip, and pay. With mobile payments like Apple Pay, guests can pay in as little as 10 seconds. You can collect guest data on every transaction that can be leveraged to power your marketing and loyalty programs. 

Note: A tip line will never display on itemized receipts because it is not attached to a credit card or payment; it will only display on the guest copy of the receipt.

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Configure Receipt Tip Lines

If you'd like a tip line to display on customer receipts, first ensure that you've selected Show tip line on credit card receipts next to the Display Tip Line setting. 

For transactions that include service charges or gratuities, you can choose to configure the text that appears next to the tip line on guest receipts to read as Additional Tip or Tip. You may choose to change the tip language to discourage guests from assuming a tip has already been added to the balance due. Tip line language can be configured for both physical and digital receipts. 

To configure, find the Tip Line with Gratuities setting and select Use "Additional Tip" text or Use "Tip" text, as desired. Save and publish any changes.

Note: If your tip line is not displaying on a printed receipt, that may be because you're not printing a guest receipt. Tip lines will only be displayed on the guest copy of the credit card receipt. Also, the 'Additional Tip or Tip' configuration is not working as expected. Toast is working on a solution.

The printed merchant copy of the credit card receipt will not have a tip line if digital receipts are enabled.

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Display a Room Charge Prompt on Receipts

If you use a hotel property management system (PMS) integration with Toast, you can configure your receipts to prompt guests to pay their bill by charging it to their room and paying upon checkout. 

To enable this feature, scroll down to Display room charge prompt on receipts, and select from the list of options. If you'd like to display the guests room number on the receipt, select Yes under Display room number on receipts.

 

 

The following fields will be printed on the receipt:

 

To learn more about Hotel PMS integrations with Toast, check out this Toast Central article, Hotel Property Management Systems (PMS) Integration Overview.

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Add a Promotional Area for Printed and Digital Receipts

You can add a custom promotional message in the footer of printed and digital receipts. 

Under Promo Area, enter your message in the space provided. Note that there is a character limit for width but no vertical limit. The character limit will vary based on your restaurant's configured printer. The length will continue to extend based on your message. This feature functions similarly to the custom header texts on receipts. 

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Add a Survey Code to Printed and Digital Receipts:

You can add a unique 15-digit survey code for third-party survey providers that will appear on the bottom of both printed and digital receipts. 

1. Select Yes for the Survey Code on Receipts setting.
2. Then, contact your third-party survey provider to accept and decode the 15-digit code for use in their system. Currently, Toast's 15-digit code is accepted by ClearVision. 

Here is an example of what a survey code could look like:

141290100231215 Generated Code:

 

Let's say the check number is #00015. Therefore, the first digit of this survey code would be 5. 

See the table below for more information on 15-digit encoding:
 

Digit	15 Digit Encoding
1	Check number digit 5
2	Hour Digit 2
3	Location Code Digit 4 (if your location code contains letters, this will be a letter)
4	Check Number Digit 4
5	Location Code Digit 2 (if your location code contains letters, this will be a letter)
6	Month Digit 2
7	Check Number Digit 3
8	Location Code Digit 1 (if your location code contains letters, this will be a letter)
9	Check Number Digit 2
10	Month Digit 1
11	Day Digit 2
12	Location Code Digit 3 (if your location code contains letters, this will be a letter)
13	Day Digit 1
14	Hour Digit 1
15	Check Number Digit 1 + 1

Note: By adding a number for the Survey Code & Promo Area Frequency field, you can control the frequency of receipts the survey code will print on (out of every 100 receipts).

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Charity Tip Line Configuration 

This functionality is different than the Toast Fundraising Product. We encourage you to use that functionality to fundraise for causes you care about. We hope to unify the physical receipt charity feature into the Fundraising product in the near future. To learn more, see Get Started With the Toast Fundraising Product.

A charity tip line allows you to accept donations on your receipts. Follow the steps below to enable a charity tip line on your receipts and track the donations collected in reporting. 

1. Scroll down to the Display Charity Tip Line setting and select Yes. 
2. Then, customize your tip line by entering a message in the Charity Tip Line Message field. This is the message that will precede the tip line on your receipts. 
3. Save and publish your changes.
4. Next, create an open-priced item and set the Defer Revenue setting to Yes. Name the item something like "Charity". For more instructions, see Create an Open Item or Open Priced Menu Item.
5. Add this item to checks when customers add an amount on the receipt for charity. 
6. The revenue from this item will now be grouped in the Deferred Amount section of the Sales Summary report, and the total revenue for that item in a certain timeframe can be seen in the Menu Breakdown report.

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Closed Check Receipt

The closed check receipt is configured to print automatically. If you'd like to disable this option, navigate to Guest Receipt Setup > Closed Check Receipt and select Only print on demand. Save and publish your changes.

Upon entering the tip after payment on a check, the closed check receipt will print out and will include information like itemized lines, finalized totals, and the check closed timestamp. 
 

 

Note: If digital receipts are enabled, this setting will be overridden and no receipts will automatically print. This setting will instead behave as print only on demand. To print receipts automatically, you will need to disable digital receipts.

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Credit Card Receipt Printing on POS Orders  

For guests paying with a debit or credit card, the payment line item will be labeled “Card” for physical and digital receipts. If surcharging is enabled, Toast’s Credit Card Surcharging product will automatically print or display the necessary disclosures on checks and receipts for your credit card surcharge. For more information on Credit Card Surcharging, see: Get Started With Credit Card Surcharging Surcharging Overview

You can choose to have credit card receipts for orders taken on the POS (not online orders) print automatically. For the Credit Card Receipts - POS orders setting, select either Automatically print merchant and customer copy or Automatically print merchant copy only. Save and publish any changes.

Need more information for printing online orders? Check out Customize Receipt Printing For Online Orders.

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Show House Account Name on Receipts

If a house account was used for payment, you have the option to print the guest's name from that house account on guest receipts (both printed and digital). Receipts will default to show the house account number but can be changed to show the name instead. 

For the Show House Accounts setting, choose either Show house account number or Show name associated with house account. Save and publish any changes.

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Show Item Quantities

The Display Item Quantity setting allows you to choose whether or not an item count appears for single items, on guest receipts. 

• Always display item quantity - Quantities for all items will show on receipts
• Don’t display quantity on single items - Items quantities of two or more wilI show on receipts. Items with a quantity of one (1) will not show.

Note: The default setting is Don’t display quantity on single items.

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Enable Guest Receipt Barcodes