Reopen an Employee's Shift From Previous Days

In this Article: 

• Reopen a Shift in Toast Web
  • Access the Reopened Shift on the POS
• Reopen an Employee's Shift on the POS

Reopen a Shift in Toast Web

To reopen a employee's closed shift in Toast Web, follow these instructions:

1. In Toast Web, navigate to Reports > Employee performance > Time entry management.
2. First set the appropriate date range and/or location at the top.
3. In the table below, locate the employee in question and select the Time out field for the shift that needs to be reopened.
4. Remove the clock-out time from this page and select the checkmark to save. This shift will now be accessible again on the POS.
   1. If you receive an error saying "[employee] already has a time entry in this time period," this shift cannot be reopened because it is outside the current work week.

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Access the Reopened Shift on the POS

Once a previously closed shift is accessible from a POS device again, you may reopen it within the current work week, re-calculate its data, and then re-close it. This can help if:

• The employee misdeclares their cash tips
• Tips were paid out of the wrong drawer
• Cash was collected using the wrong drawer
• Tips were missing from a check within the shift when it was originally closed

Note: You may only reopen a shift within the current work week.

By reopening the shift, the Tip Out and Cash Collected entries from before are deleted and you are free to re-do them. 

1. From the main menu of the Toast app, select Shift Review. 
2. Select the employee that needs adjusting.
3. Select the Edit button beside the field that needs to be edited. 
   
   
    
4. Select Yes, make edits on the pop-up window to confirm that you want to reopen the shift and undo these previous entries. 

The shift is reopened! After making any necessary adjustments, don't forget to re-enter this employee's clock-out time from Toast Web.

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Reopen an Employee's Shift on the POS