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| If you are using Toast Tips Manager for tip management, don't proceed with this article. Instead, check out our comprehensive Toast Tips Manager Guide. Without Toast Tips Manager, Toast does not actually pool tips and split them among servers; it simply shows you a suggested way you could split tips among servers. For this reason, Toast cannot help troubleshoot the following report past the explanations and examples given below. |
Pool Tips with Other Employees
The Pooled Tips report gathers all credit card tips (non-cash tips) attached to checks for a shift and splits them among servers who were clocked in during the period of time the checks were open. You may find this report in Toast Web by navigating to Reports > Employee performance > Pooled tips. Tips are attached to the check open time and are only split among servers who were clocked in at the time the check was opened. Here are a couple of examples:
Example One:
If server A clocks in at 9:00 AM and takes 2 orders (which means there are 2 open checks), then server B clocks in at 9:31 AM, and server C clocks in at 9:35 AM, only server A will receive tips from the 2 orders opened between 9:00 AM and 9:30 AM.
Server A clocks out at 11 AM, this means tips on any orders opened between 9:35 AM and 11:00 AM would be split between all three servers since the orders were opened after they clocked in.
Example Two:
There is a large party in the dining room at 12 PM. Server A opens a check for the party and begins taking drink orders. Server B clocks in at 12:31 PM to assist with the large party. Since server B was not clocked in at the time the check was opened, server B will not be included in the tip pool report calculated for that check.
In this case, tip pooling will need to be calculated manually.
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Tip Pool Calculation
Once the system determines which servers are eligible for tips (based on open checks and clock-in times), those tips are then calculated based on hours worked.
Note: Tip pool functionality is a sample calculation only and does not remove/add any tip-outs to specific employees. To implement this tip option in your restaurant, you need to make sure a few things are enabled.
- In Toast Web navigate to Employees on the left-hand side and then select Jobs.
- Next, select a job role you would like to edit from the Job Title column.
- For the pooled tips report to show, each job role that collects tips in your restaurant must have the selection that requires cash tips to be entered at closing.
In this example, all of our job roles are tipped. Non-tipped salaried employees wouldn't be affected, so do not select this option for them. Also, note that pooled tips are calculated through the tips entered in on the payment screen.
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Pooled Tip Reports
You can view the Pooled Tip Report by navigating to Reports > Employee performance > Pooled tips. At this time, the functionality to pull up a report that is more than two weeks at once, and is broken down by hour is not available. However, you're able to go back as far as you've enabled pooled tips and view these two-week timespans.
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This content is for informational purposes only and is not intended as legal, tax, HR, or other professional advice. Please contact an attorney or other professional for advice.
