| Please note that the Reconciliation report is currently in limited release with select customers. If you don’t see this feature yet, stay tuned for a future update. |
In this Article:
The Reconciliation report and the related Payout Details report are designed to give you detailed information about the money you receive from Toast via payouts (i.e. deposits to your bank account). The Reconciliation report will show line item summaries for every payout and for any instant deposit transactions.
Selecting a payout on the Reconciliation report will open the Payout Details view, which includes details on Toast Capital and Easy Pay withholdings (bundled into the Toast Capital line items), Toast Delivery Services fees, credit card processing fees, etc. for that specific payout, as well as the details for all transactions related to that specific payout.
You can find the Reconciliation report in Toast Web by navigating to Reports > Payments > Reconciliation.
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At the top of the Reconciliation report, you’ll see date and location filters. Use the drop-down menu to select from different pre-set options (yesterday, today, this week, etc.), or select Custom date to choose a specific range for your report.
The report will update for pre-set date filters automatically. If you choose a custom date range, you’ll need to select Apply to update the report.
Next to these drop-downs, you’ll also see the Filter by type option, which will open up a filter menu on the right side of the screen. Select Apply filters to update the report and view your desired data type.
You can export your report by selecting the download icon (down arrow) at the top right corner of the page. The report will download as a CSV file.
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The Reconciliation report displays the following information for any payment collected by Toast or paid out to your restaurant for the location and date range selected:
- Sent date - the date that the payment was sent to your restaurant or collected by Toast
- Description - the type of payment (e.g. Payout, Instant deposit)
- Account - the last 4 digits of the debit card tied to an instant deposit transaction
- Debit - an amount collected by Toast
- Credit - an amount sent by Toast to your bank account, minus withholdings, chargebacks, fees, and refunds.
Selecting an individual payout will open up the Payout Details report for that specific payout in a new tab.
Note: Instant deposit transactions on the Reconciliation report do not link to the Payout Details report. There is no additional information that pops up when you click on an instant deposit line.
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Payout Details will open up in a new tab when you select any of the Payout line items shown on your Reconciliation report. This report shows data for the selected payout.
In the top right corner of the Payout Details page, you’ll see a link to Statements to open the Processing statements report if you want to find more information about your credit card statements.
The Payout Details report has three main sections: a summary, a breakdown with payment and refund details, and a transactions table.
The summary at the top of the page shows the total amount of these values for the selected payout:
- Card payments (from guest transactions)
- Refunds
- Fees (e.g. credit card fees, instant deposit transaction fees)
- Withholdings (e.g. Toast Capital, Easy Pay)
- Payout total
The time period for the payout is displayed directly above this summary section.
Underneath the summary section is a breakdown table that shows detailed information related to the refunds, fees, and withholdings for the payout. Select the caret (arrow) icon next to Fees or Withholdings to expand the table for more details.
- For Fees, the breakdown table shows total payments, number of transactions, card processing rate, and total amount of fees per fee type.
- For Withholdings, the breakdown table shows the withholding type, a description, and total amount. This table can include:
- Toast Capital and Easy Pay loan withholdings (shown as “Capital loans”)
- Instant deposit fees and deposit transaction information
- TDS delivery fees and Driver tips per TDS order
- TDS service fees (flat $0.50) fee per TDS order
- Round-up campaigns that are configured to have an automatic disbursement
At the bottom of the Payout Details report, under the breakdown table, is a payments table that will show all the individual transactions from that specific payout. Each transaction includes the payment date and time, card brand, transaction type (credit or debit), subtotal, tip, gratuity, and transaction total.
You can select the order date for any individual transaction to pull up the Order Details report.
If you want to download the data in the payments table, select the download icon (down arrow) at the top of the Payments table.
