Reprint and Resend Receipts

In this Article:

• Reprint Receipt
• Reprint Older Closed Check Receipts
• Reprint Voided Check

Note: Tickets generated through auto-fire from a third-party app do not have a print button.
 

Reprint Receipt From a Toast POS Device

1. Select All checks from the top of the Table Service or Quick Order screen, or select the Payment Terminal from the main menu of the Toast app. 
2. Use the tabs at the top of the screen to locate the check you'd like to reprint. 
   
   
    
3. Select your desired check, and then select Pay (S) to access the payment view.
   
   
    
4. Select the Receipt button that appears below the check in the payment view.
5. Choose your desired receipt type and then select Done. You'll have the option to select an itemized receipt (to email, text, or print), a signature receipt (print), an itemized with signature (print), or a closed receipt (print). 

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Reprint Older Closed Check Receipts From a Toast POS Device

1. If the receipt you're looking for is not found in the Payment Terminal, tap the three dots (overflow menu) in the top right corner and select Advanced Check Search.
2. This will bring you to a page similar to the Find Checks page in Toast Web. Select one of the methods at the top to search for the check-in question. Find by Check Number and Find by Credit Card are the most commonly used.
   
   
3. Enter all of the requested information for your search method and select Search. The system will pull up all checks that match the criteria you entered. Sometimes multiple checks may appear, so use the date, time, total and item details to locate the correct check.
4. Select the Actions drop-down menu in the bottom-right corner and choose Print Receipt.
   
   
5. Toast will then allow you to choose the printer you'd like the receipt to print at.
6. Alternatively, you can select Email Receipt to send a previous order's receipt directly to a guest's email.

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Reprint Voided Check

To reprint a voided sales receipt, follow these steps:

In Toast Web, navigate to Reports > Cash and loss management > Voided payments.
Select your desired report parameters and then select Update.

The Voided Payments report lists various details including a link to the receipt. You can use this link to reprint the receipt.

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