Set Up an Expediter

In this Article:

• Expediter Overview
• Set up an Expediter  
  • Enable Printed Expediter Tickets 
  • Set Up a KDS Device as an Expediter 

Expediter Overview

The expediter settings can be used to create consolidated tickets for items that are tagged with multiple prep stations. You can view tickets with the entire order regardless of how items are routed to the different prep stations. This station/job is also commonly known as "expo" and is used by restaurants to ensure orders are complete before reaching customers. Follow the steps in this article to set up an expediter on your printer or on one of your Kitchen Display System (KDS) devices. 

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Set up an Expediter

Enable Printed Expediter Tickets

To use an expediter workflow, you first need to have prep stations configured.

Your restaurant may have prep stations that prepare specific items from your menu. If so, you should assign a prep station on the POS to each of these stations. For example, if your restaurant has a separate station for appetizers, then you should create an appetizer prep station. This will result in the station cooks receiving the ticket for any order that includes appetizers. Learn more in this Toast Central article, Prep Station Basics. 

Once you have prep stations enabled, you can enable an expediter by following these steps:
 

1. In Toast Web, navigate to Kitchen > Tickets, printers, & KDS devices > Kitchen.
2. Scroll down to the Expediter settings.
3. Select the desired printer(s) for the Expediter Printer(s) setting.
4. For the Printing Mode setting, select Always print expediter tickets. This way, your expo station will automatically print tickets as they come in.
5. Save and publish your changes.

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Set Up a KDS Device as an Expediter 

Using an additional KDS screen as an expediter screen allows orders to be fulfilled in the kitchen once they've been made, and fulfilled on an expediter screen when they've been delivered to the table or guest. To enable this feature, you'll need to adjust the settings both in Toast Web and on the main menu dashboard on your KDS device. 
 

1. In Toast Web, navigate to Kitchen > Tickets, printers, & KDS devices > Kitchen.
2. Scroll down to the Expediter settings.
3. For the Two-Level Fulfillment setting, select Two levels.
4. Save and publish your changes. 

For additional information on two-level fulfillment, see this Toast Central article: Set Up KDS Two-Level Fulfillment.

Once you've saved your changes on the Toast Web, navigate to the main menu dashboard on your KDS device. 
 

1. Select Device Setup under the Setup section. 
2. Select Primary Mode.
3. Select Kitchen Display/Expo Screen. 
4. Save your changes. 
5. When two-level fulfillment is enabled in Toast Web, your KDS device will prompt you to select from the following options for how tickets will be fulfilled:

• First - fulfill when the order is ready. 
• Second - fulfill when the order is taken to the guest.