Get Help with Toast Flex Error: Your account has been disabled, please contact your manager

How do I fix the error, "Your account has been disabled, please contact your manager" on my POS device?

pos, login error, login troubleshooting, your account has been disabled, account disabled error message

If you're receiving an error message saying "Your account has been disabled, please contact your manager," you can quickly fix this from the device or investigate if you're able to access Toast Web.
 

1. First, the issue could be caused by an inactive user being the one logged into the Toast POS app on this device. The quick solution requires an active user's email address and password. That user should also have the appropriate permissions granted to them (most likely an owner or manager). 
2. Select the three dots from the upper-right corner and select Logout.
3. Enter the active user's email and password and proceed to login with a passcode (aka POS access code or PIN) to return to normal function within the app on the device.
4. To investigate the error in Toast Web, navigate to Employees > Employee management > Employees and confirm that the account that was previously being used to log in is still active. In the Employees section, check that the status displays as Active.
   
   
5. Check the email and passcode of the account by selecting the Edit icon (pencil) and then selecting the Profile tab to view the account info.
6. If you're still unable to log into the Toast POS after verifying this information, try force-stopping the app and clearing the cache in your device's settings.
   
   1. On your device, navigate to Settings > Device > Apps, and then select the Toast POS app. On this page, there will be options to FORCE STOP and CLEAR CACHE.  To learn more about force-stopping the POS, check out this Toast Central article: Get Help with the Toast App on the POS.
7. If clearing the cache does not resolve the error message, try unplugging and replugging the Ethernet cable into your device.