Drive repeat visits with a simple, integrated loyalty program that rewards regulars—whether in-store or online.
Add Toast Loyalty
In this Article:
Can a guest use their gift card as a card for the Toast Loyalty program?
Yes, all cards in Toast can be dual function and contain BOTH cash balances and loyalty points. A gift card can be registered as a loyalty card. A loyalty card can have cash value added to it to be used as a gift card. The balances are stored separately within the system.
Can a Toast e-gift card with zero balance be used as a loyalty card?
Yes, any gift card can be registered as a Toast Loyalty card.
Does the loyalty account holder have to use a gift card when registering for the Toast Loyalty program?
No, a physical card is not required to register, but providing an email address or phone number is required to register for the Toast Loyalty program. Learn how to enable these settings in the Getting Started with Toast Loyalty article.
Can my guests register for a Toast Loyalty account from their digital receipt?
Yes, guests can register for loyalty accounts directly from a link at the bottom of their digital receipt. For this feature to work correctly, the following criteria must be met:
- Your restaurant's Toast Loyalty program is enabled
- Your payment options are configured to include rewards signup
To do this, navigate to Payments > Payment methods > Payment options in Toast's back-end. From here, locate the Rewards Signup option in the Cash section, Credit section, or both, and select Yes.
Note: These settings also enable sign-up on your Toast terminals, Kiosks, and Toast Gos.
- The guest has not applied an existing rewards account to the check
How does Toast upload loyalty info from a previous/former POS or loyalty program?
Based on the guidelines for creating flat files in Importing Gift Cards.
Can I add loyalty accounts by uploading a CSV file to Toast?
Loyalty accounts can be uploaded by our Customer Care team using a file type noted in Importing Loyalty Information.
How can I unlink a credit card from a loyalty account?
Credit cards can only be removed by the guest or a Customer Care agent. Please direct your guest to remove their credit card from their loyalty profile.
My guest's physical gift card number doesn't match their Toast Loyalty rewards account number. How do I fix this?
The number on a physical gift card does not need to match the rewards account number in order for them to be linked. You’ll know that a card is linked to an account because of the customer profile (phone number and email address) that appears when you look up the account by card swipe on your terminal.
If matching numbers are important for your business, one way to ensure they match up for new accounts is to prompt your guest to use the digital receipt workflow, pay with the active gift card, and then sign up for their Toast Loyalty account on the guest-facing display.
For guests with existing Toast Loyalty accounts, if you’d like to change their loyalty account number so that it matches the number on a physical card, you can do so by following the instructions in this Toast Central article on Merging Rewards Balances, using the loyalty account number as the Old Card Number and the physical gift card number as the New Card Number.
Note: Using the Register Card function on the POS to link a gift card to a new Toast Loyalty account will create a virtual gift card number in the system that will not match the number on the physical gift card (but will still be linked together). For that reason, if matching numbers are important to your business, it’s recommended to use the digital receipt workflow described above for any new loyalty accounts and use the merging rewards balances process to connect existing loyalty accounts with physical gift card numbers.
I selected a visit based accrual system but still see points on the POS and online.
Selecting Publish all changes, ensure all restaurant changes are published across all locations. If all changes are published and “points” are still observed, contact Care for further assistance.
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Can my guests use their loyalty account with Toast's Online Ordering and Kiosk?
Absolutely! When creating an Online Ordering account for the first time or accessing an existing Online Ordering account, guests will be able to sign up for Toast's Loyalty program. Similarly, once a guest finishes a transaction on a Kiosk, they will be prompted to join the Toast Loyalty program.
Once a guest has signed up for rewards, they can begin collecting points for each order as well as redeem rewards for discounts on future orders in the restaurant or online! See Getting Started with Toast Loyalty to enable these features.
Will a guest accrue loyalty points from purchasing a gift card?
No, guests will not receive loyalty points from purchasing a gift card. They can however receive loyalty points when paying with that gift card if the items purchased are eligible for loyalty.
Does Toast Loyalty allow for one guest to use multiple credit cards, emails, or phone numbers to accrue points for a single loyalty profile?
Multiple credit cards can be linked to a single Loyalty account, but only one email or phone number and one customer profile can be used.
When will a guest's birthday reward be added to their rewards account?
When a guest is eligible for a birthday reward, they'll receive an email notifying them of their reward with instructions to use their linked credit card in-store or to speak with a staff member. This reward is not applied to their rewards account balance but instead is applied to their check as an automatic discount when making an in-store purchase. For more information on setting up a birthday rewards program, check out Adding a Birthday Reward for Toast Loyalty.
Can guests with separate loyalty accounts earn points on a shared order?
Yes. To split loyalty points on a single order across multiple loyalty accounts, split the check rather than the payment. If the payment is split across multiple guests, loyalty points may not accrue properly. Splitting the check ensures that your guests receive the correct amount of points for their order. To learn more about splitting checks, check out this Toast Central article.
A guest signed up for the loyalty program after they closed their check. Can I manually add those points to their new account?
Yes, employees with permission to Adjust Gift Cards (3.3) can manually adjust points for guests. See Manually Adding / Adjusting Gift & Rewards Balances for more information.
Can my Loyalty guests search for my restaurant on the Toast Takeout App?
Yes! All locations that have an active Toast Loyalty module can be searched for in the Toast app. Guests can see their Loyalty progress at these locations.
I currently use an amount based program that rewards dollars spent. How do I switch?
We are working on a way to allow restaurants to convert a program using “points” to a program that rewards “visits”. Stay tuned!
Will guests earn a visit when redeeming points?
Guests will still earn for a visit where a reward redemption occurs as long as their order amount reaches or exceeds the minimum spend requirement.
Can I limit how many visits a guest can accrue in a single day?
Visit accrual limiting is not available at this time.
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